At VSB Sports, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a 7-day return and refund policy. Please read the following guidelines to understand our return and refund process:
Eligibility for Returns
To be eligible for a return and refund, your item must meet the following criteria:
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- The return must be initiated within 7 days from the date of delivery.
- Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [info@vsbsports.com] within 7 days of receiving your order to request a return authorization.
- Provide your order number, the name of the item you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to return the item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process
Upon receiving your returned item and verifying its eligibility, we will process your refund within [number of days] days. The refund will be issued to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [info@vsbsports.com].
